Products
Are your products authentic?
Yes, all our products are 100% authentic. We source our products from POP MART and POP MART OFFICIAL, ensuring every product comes with scannable QR codes for verification. We guarantee the authenticity of all our products.
When will you get X Labubu?
Feel free to email us on products that we do not stock so we can stock them at a later date!
Orders
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
Where do you shop from?
We are located in the United States and ship from one of three fulfillment centers: Atlanta, GA; Charlotte, NC; or Toledo, OH. Your order will be shipped from whichever location can fulfill it most efficiently. Our headquarters is located at 405 Madison Avenue, Toledo, OH 43604.
When will I receive my order?
Our fulfillment times vary by location. Typically, East coast will receive their order within 3-5 days. West coast will receive their order within 4-8 days. We ship via USPS and UPS.
Do you service Hawaii, Alaska and APO/FPO/DPO addresses?
Yes! We ship to all addresses that USPS delivers to, including Hawaii, Alaska, and military bases worldwide. We have successfully shipped to military bases in Japan and Hawaii. Only under extenuating circumstances would we be unable to ship your order to your provided shipping address.
Do you ship international?
Unfortunately, at this time we only ship to the United States. Check at a later date!
Returns
What is your return policy?
We have a 14-day return policy for unopened, undamaged products. Due to the nature of blind boxes, we do not accept returns for opened or swapped products. If you attempt to return counterfeit or swapped products, we will capture this information and block all future purchases from you on Labubuloot.com. For more information, please check our Return Policy.
How do I initiate a return?
Please see instructions on our Return Policy.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns. For more information, please check our Return Policy.
Wholesale
Do you offer wholesale pricing for bulk orders?
Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.
What are the minimum order quantities for wholesale purchases?
Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.